English Learning Material for Hospitality Students : Procedure Text

English Learning Material for Hospitality Students : Procedure Text

English Learning Material: Procedure Text for Hospitality Students

Definition of Procedure Text

A procedure text is a text that contains steps for completing a task or achieving a specific goal. These texts are commonly used in various fields, including hospitality. In the hospitality industry, procedure texts are used to guide staff in providing consistent and high-quality service to guests.

Social Function of Procedure Text in Hospitality

The social function of a procedure text in hospitality is to ensure that all staff members follow the same standards and procedures when interacting with guests. This helps to create a positive and consistent guest experience across the hotel or restaurant.

Linguistic Elements of Procedure Text in Hospitality

The linguistic elements of a procedure text in hospitality are similar to those of procedure texts in general.

Here are the linguistic elements of a procedure text:

• Clear and informative title: The title should briefly explain what will be discussed in the text.
• Imperative sentences: Imperative sentences are used to give instructions or commands to the reader.
• Logical sequence: The steps in a procedure text must be arranged logically and sequentially.
• Conjunctions: Conjunctions are used to connect steps in a procedure text.
• Adverbs: Adverbs are used to provide more information about how to do a step.
• Appropriate vocabulary: The vocabulary used in a procedure text should be appropriate and easy for the reader to understand.

However, there are a few additional considerations for hospitality texts:

• Use of polite and respectful language: Hospitality staff should always use polite and respectful language when interacting with guests. This includes using formal greetings, addressing guests by name, and using phrases such as "please" and "thank you."
• Clarity and conciseness: Procedure texts should be clear and concise, using simple language that is easy for staff members to understand. This will help to ensure that staff members can follow the procedures correctly.
• Accuracy: Procedure texts should be accurate and up-to-date. This will help to ensure that staff members are providing guests with the most accurate information possible.

Example of Procedure Text for Hospitality Students: Checking In Guests

Title: Checking In Guests

Steps:

1. Greet the guest and introduce yourself.
2. Ask for the guest's name and reservation confirmation.
3. Verify the guest's identity.
4. Check the guest's room availability.
5. If the guest's room is ready, proceed to assign a room key and provide directions to the room.
6. If the guest's room is not ready, offer to store the guest's luggage and provide an estimated time for when the room will be available.
7. Provide the guest with information about the hotel's amenities and services.
8. Answer any questions the guest may have.
9. Thank the guest for their stay and wish them a pleasant stay.

Notes:

• Be sure to smile and make eye contact with the guest throughout the check-in process.
• Speak clearly and at a moderate volume.
• Be patient and understanding if the guest has any questions or requests.

Additional Tips for Checking In Guests:

• Personalize the check-in experience by using the guest's name whenever possible.
• Offer to assist the guest with their luggage if needed.
• Provide the guest with a map of the hotel or resort.
• Let the guest know if there are any special events or promotions happening during their stay.

Conclusion

Procedure texts are an essential tool for hospitality staff. By following the steps outlined in procedure texts, staff members can provide guests with a consistent and positive experience. This can help to improve guest satisfaction and loyalty.

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